TankError: Could not create folders on disk. Error reported: Critical! Could not update ShotGrid with folder data.
Use Case
We are using centralized configs and are adding Linux support for existing projects, but there are issues with the filsystem configuration.
We already
- added the corresponding roots to roots.yml
- added a linux path in the pipeline configuration, install_location.yml, etc.
- added linux paths for Software entities
Now ShotGrid desktop starts successfully, but when trying to launch a program we get:
TankError: Could not create folders on disk. Error reported: Critical! Could not update Shotgun with folder data. Please contact support. Error details: API batch() request with index 0 failed. All requests rolled back.
API create() CRUD ERROR #6: Create failed for [Attachment]: Path /mnt/cache/btltest3 doesn't match any defined Local Storage.
Likewise, when trying to run tank folders and other commands, the same error is printed.
I believe we have added linux paths in all places necessary. Is this a matter of synchronizing the database?
tank synchronize_folders prints among other things.
- The path is not associated with any ShotGrid object.
How to fix
Under Site Preferences > File Management, add your Linux path to your Local storage in ShotGrid.