[ERROR] [PROXY] Error calling __commands::unreal_engine]
Use case:
After setting up the ShotGrid desktop app, now after being able to get UE4 to show in the ShotGrid app, once I try to Launch Unreal I get these messages:
2020-06-06 03:22:24,246 [ ERROR] [PROXY] Error calling __commands::unreal_engine_4.24.3((), {}):
Traceback (most recent call last):
File “C:\Users\USER0\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.4.12\python\tk_desktop\desktop_engine_project_implementation.py”, line 164, in _trigger_callback
callback(*args, **kwargs)
File “C:\Users\USER0\AppData\Roaming\Shotgun\babilgames\p91c38.basic.desktop\cfg\install\core\python\tank\platform\engine.py”, line 1084, in callback_wrapper
return callback(*args, **kwargs)
File “C:\Users\USER0\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-multi-launchapp\v0.10.2\python\tk_multi_launchapp\base_launcher.py”, line 125, in launch_version
*args, **kwargs
File “C:\Users\USER0\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-multi-launchapp\v0.10.2\python\tk_multi_launchapp\base_launcher.py”, line 343, in _launch_callback
“Could not create folders on disk. Error reported: %s” % err
TankError: Could not create folders on disk. Error reported: Could not resolve row id for path! Please contact support! trying to resolve path ‘D:\UEProjects\SON\D:\UEProjects\SON’. Source data set: [{‘path_cache_row_id’: 2, ‘path’: ‘D:\UEProjects\SON’, ‘metadata’: {‘root_name’: ‘primary’, ‘type’: ‘project’}, ‘primary’: True, ‘entity’: {‘type’: ‘Project’, ‘id’: 91, ‘name’: ‘SON’}}]
What’s causing the error?
The path of the UE4’s Project on disk which was D:\UEProjects\PROJECT_NAME\ incorrect.
How to fix
Creating a new folder for ShotGrid’s settings solves the issue.